Earlier in 2024 we welcomed Chris Amies, Customer Services Director to Empowered. We spoke to him to learn more about his role and gain his perspective on the company.

Tell us about your role at Empowered.

I am Customer Services Director at Empowered, which encompasses an incredibly diverse and varied scope of work from recruiting, onboarding, deploying and managing partners through to governance and programme management of major projects. This enables me to access and utilise all my skills honed over 39 years in the industry as well as providing an opportunity to continue to learn and develop.

What gave you a sense of confidence about joining our team and reaffirmed that Empowered is the right place for you to continue your career?

I already knew about the business before I applied. I had been interested in previous roles, but the timing wasn’t right. Since joining, I have been impressed by the sheer volume of talent I am surrounded by and the collective years of experience in the IT sector. I have already been given opportunities to extend myself and support the business in other areas.

What have been the biggest challenges so far?

Learning how to work with channel partners has been the biggest challenge. It’s a new relationship compared to anything I have experienced but I have been performing a governance role for a few weeks which I am enjoying. Additionally, drawing on other departments to deliver as a cohesive team. As we work remotely it inevitably means I spend a lot of my days on Teams calls. It takes a certain skill to manage in this way but it’s one which I like. Finally, the reliance of external resources for 100% of our on-site delivery took a while to get used to. Now five months in, it feels totally normal and makes complete sense.

Are there any highlights that you could share?

I have thoroughly enjoyed the opportunity to work in different markets. I hadn’t previously dealt in the Channel, so this is a great new experience for me. I also really enjoyed the company summer party and having the chance to meet the gang.

We truly believe and advocate an equal and supportive workplace for everyone: how have your first months been in your role since joining the team?

I can honestly say that as a disabled employee I have never felt more supported in any working environment than I do at Empowered, from my colleagues looking out for my welfare as well as dedicating a parking space for me to make visits to the office easier. I know I have the full support and backing of my colleagues.

What makes a great organisation, in your opinion?

For me its all about the people. We spend a lot of time at work, so if you can enjoy the time with your colleagues and know that we are all pulling in the same direction it makes things much more enjoyable. We all work hard and times can be stressful, but I honestly cannot remember a day in the past five months when I haven’t shared a laugh with a colleague!

What are you looking forward to in 2024 and beyond in Empowered?

I want to continue my development and seize any opportunity to progress within the business. I know that I like the company and its people so it is really now down to me to see how far I can go.

To find out more about our current vacancies, visit our Vacancies page. You can learn more about how we deliver projects here: https://www.empowereduk.com/deliver or contact our sales team for further information at [email protected].