There has been a notable rise of “pay as you go” on-demand services, offering the necessary onsite support within committed SLAs with a minimum level of “smart hands” technical skills to meet requirements over recent years.
Empowered enables organisations to operate more commercially sound delivery teams without the need to carry large internal benches of employed resources with its ticket-based system, giving partners complete flexibility to map into their requirements.
Some of the critical questions you will want to answer when considering a Smart hands field engineering service are:
- How do I know if Smart hands support is the right solution?
- How can Smart services be engaged?
- How flexible is the Smart hands model to my needs?
- Will I be able to access a 24 x 7 Service Desk with 4 hour/6 hour/8 hours SLA?
Find the answers and more about our Smart hands support here.
You can also learn more about how we deliver comprehensive and seamlessly managed IT solutions and services here: https://www.empowereduk.com/smart-support-services/ or contact our sales team for further information at [email protected].
